Core advantages 

As their name suggests, direct-fired air heaters apply heat directly to the product air stream. These heaters are used when a hot air source is needed for applications that are not sensitive to the by-products of combustion: drying, heat treating, sand or clay processing, printing, or coating, cement production, composite curing, fertilizer production, etc. Regardless of the application, we have a direct-fired air heater to fit your process needs.

Service Assurance

• Warranty Coverage

Standard Warranty: All products come with a 12–24 months warranty from the date of delivery.

Warranty Coverage: Includes manufacturing defects, faulty materials, and issues related to functional performance, such as electrical or heating system failure.

Warranty Claim: In case of defects covered under warranty, we offer free repair or replacement of damaged parts.

Exceptions: Warranty does not cover damage caused by misuse, improper installation, or external factors like extreme weather conditions.

• Spare Parts and Maintenance

Spare Parts Availability: All key components are available for long-term supply, ensuring your equipment can be maintained effectively.

Quick Dispatch: Spare parts are typically dispatched within 48–72 hours to minimize downtime.

Maintenance Packages: We offer tailored maintenance packages to help keep the equipment in top condition throughout its lifespan.

Preventive Maintenance: We recommend periodic preventive maintenance services to prolong the life of your equipment.

• Technical Support

24/7 Online Support: Our customer service team is available 24/7 to provide technical assistance and resolve issues promptly.

Remote Diagnosis: In case of any technical problems, our team can assist with remote troubleshooting, reducing the need for on-site visits.

Installation Guidance: We provide detailed installation manuals and setup videos to ensure correct installation and operation.

On-Site Assistance: For major issues, we can send our qualified technicians to provide on-site support.

• On-Site Service (Optional)

Installation & Commissioning: Our engineers are available to perform installation, commissioning, and system calibration on-site.

Training: We offer operator and maintenance training to ensure your team can operate the system efficiently and safely.

System Optimization: Engineers will optimize your system’s performance based on your specific requirements.

• Lifetime Support

Ongoing Technical Support: We provide lifetime technical support after the warranty period, ensuring continuous access to assistance.

Discounted Parts: Post-warranty parts are available at discounted rates for long-term cost savings.

Upgrade and Retrofit Services: We offer system upgrades and retrofitting solutions to improve efficiency or adapt to changing needs.

Highlighted Feature Services

• Custom Engineering Solutions

Tailored Designs: We offer customized solutions for specific heating, ventilation, and air conditioning needs, including adjustments for industrial settings and high-temperature environments.

Site Assessment: Our engineers will conduct a site evaluation to ensure the solution is perfectly aligned with your requirements.

• Professional Thermal & Structural Calculations

Heat Load Calculation: We provide precise thermal calculations to determine the exact heating needs of your facility.

Structural Strength Assessment: Ensure your system can handle high operational loads safely and reliably.

• Digital Monitoring & AI Integration

Remote Monitoring: We offer optional digital systems for real-time temperature control, energy consumption tracking, and fault detection.

AI Assistance: Our AI-based system helps predict potential maintenance issues before they occur, optimizing equipment performance and reducing downtime.

• Project-Level Support

End-to-End Service: From initial consultation to full installation and operation, we offer complete support for your project.

Customized Documentation: We provide technical drawings, equipment specifications, and operation manuals tailored to your facility’s needs.

• Multi-Language Support

Global Support: We provide full-service support in multiple languages, including English, Spanish, and Russian, to ensure clear communication with clients worldwide.

Phone: +86 13901951068

Email: ltian@wedonethermo.com

Website: www.wedonethermo.com

Address: 701 Room, Yinqiao Building, 58 Jinxin Road, Shanghai，China

Frequently Asked Questions